Refund Policy

1. Refund Policy

Last updated: [2025 – 12]

At Lina Caballero Designs (“we”, “us”, “our”), every piece is handcrafted in our New York City studio with great care and attention to detail. Because of the nature of fine jewelry and many made-to-order designs, we have a very limited refund and return window.

1.1 All Sales Final on Custom & Made-to-Order Pieces

• Custom designs, special orders, engraved items, resized rings, or any piece made or altered specifically for you are final sale and not eligible for return, exchange, or refund.
• We will always review and approve design details with you before starting production. Please check your order carefully before confirming.

1.2 Eligibility for Returns (Non-Custom Items)

For non-custom, ready-to-ship items purchased directly through linacaballerodesigns.com:

• You may request a return within 7 calendar days of the delivery date shown by the carrier tracking.
• The piece must be:
  • Unworn and in original condition
  • Free of scratches, marks, or signs of wear
  • Returned in the original box, pouch, and any certificates/tags included
• We reserve the right to deny a refund if the item shows signs of wear, has been altered, or arrives damaged due to improper packing.

Non-returnable items include (but are not limited to):

• Custom or made-to-order jewelry
• Engraved, resized, or otherwise altered pieces
• Gift cards
• Final sale or promotional items marked as “Final Sale”

1.3 How to Request a Return

1. Email us at [insert email, e.g. info@linacaballerodesigns.com] with:
   • Your name
   • Order number
   • Item(s) you wish to return
   • Reason for the return
2. If your request is approved, we will provide:
   • Return instructions, and
   • A return authorization (RMA) number
3. Returns without prior authorization may be refused.

1.4 Shipping Costs on Returns

• Original shipping fees are non-refundable.
• Unless the item is defective or we made an error, you are responsible for return shipping costs.
• We strongly recommend using a tracked and insured shipping service. We are not responsible for items lost or damaged in transit back to us.

1.5 Refunds

• Once we receive and inspect your return, we will email you to confirm approval or rejection.
• Approved returns will be refunded to your original method of payment, minus any shipping charges, within a reasonable period (typically 7–10 business days, depending on your bank or card issuer).
• We do not offer refunds in cash for purchases made by card or electronic payment.

1.6 Exchanges

• We currently do not offer direct exchanges.
• If you wish to change your item, please follow the return process (if eligible) and place a new order.

1.7 Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

1. Contact us within 3 calendar days of delivery at [insert email].
2. Include:
   • Order number
   • Clear photos of the item, packaging, and shipping label
3. We will evaluate the case and, if approved, guide you through replacement, repair, or refund options.

2. Shipping & Returns Policy

Last updated: [Month Day, Year]

2.1 Processing Times

• Ready-to-ship items: Typically ship within 3–7 business days after your order is confirmed and payment is received.
• Custom or made-to-order pieces: Production times vary depending on the design and materials. Typical lead times range from 4–8 weeks. Estimated timeframes will be communicated to you during the order process.

Please note: Processing times may be longer during holidays, promotions, or due to unforeseen studio or supplier delays.

2.2 Shipping Destinations

• We ship from New York City, USA.
• We currently ship to:
  • The United States
  • [Add any other regions you want to support: e.g. Canada, Europe, Latin America, etc.]
• If your country is not available at checkout, please contact us at [insert email] to explore options.

2.3 Shipping Methods & Rates

• Shipping options and costs are calculated at checkout based on your shipping address and selected service.
• All shipments include tracking, and for high-value pieces we recommend or require insured shipping.
• We are not responsible for delays caused by the carrier, weather events, customs, or other factors beyond our control.

2.4 International Orders, Duties & Taxes

• International orders may be subject to import duties, customs fees, and local taxes.
• These charges are not included in our prices or shipping fees and are the responsibility of the recipient.
• We cannot predict or control these charges; please consult your local customs office for more information.

2.5 Delivery Issues & Lost Packages

• Once an order is marked as “Delivered” by the carrier, responsibility passes to the customer.
• If a package is lost in transit (never marked as delivered), contact us at [insert email]. We will open an inquiry with the carrier and work with you on next steps.
• We are not responsible for packages delivered to an incorrect address if the address was entered incorrectly at checkout.

2.6 Returns Overview

This section summarizes our return practices; please refer to our Refund Policy page for full details.

• Return requests must be made within 7 calendar days of delivery for eligible, non-custom items.
• Items must be unworn, in original condition, and include all original packaging and documentation.
• Custom, made-to-order, engraved, or altered items are final sale and not returnable.
• Shipping costs (original and return) are non-refundable, except in cases of our error or a confirmed defect.

2.7 Order Changes & Cancellations

Custom or made-to-order pieces: Once production has begun, orders cannot be cancelled, and payments are non-refundable.

Ready-to-ship orders: We can only modify or cancel an order before it has been processed for shipping. Please contact us immediately if you need changes.